Privacy Policy

1. Introduction

Animals With Humanity (AWH Bharat) ("we", "us", or "our") is committed to protecting the personal information of attendees and visitors to ticket.awhbharat.org. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

2. Information We Collect

When you book a ticket, we collect the following personal information:

• Name — to identify your booking.
• Mobile number — to deliver your ticket and send event updates.
• Email address (where provided) — for booking confirmation and correspondence.
• Payment information — processed securely by Razorpay. We do not store card or UPI details.
• Device & browser data — automatically collected for security and performance purposes.

3. How We Use Your Information

• To process your ticket purchase and generate your QR-coded ticket.
• To communicate booking confirmations, updates, and event-day information.
• To manage entry at the event (QR code scanning).
• To handle refund or cancellation requests.
• To improve the ticketing experience for future events.
• To comply with legal and regulatory obligations.

We do not sell or rent your personal data to third parties.

4. Data Sharing

Your data may be shared with:

• Razorpay — our payment gateway, for processing transactions securely.
• Event staff and volunteers — solely for entry management on the day of the event.
• Law enforcement or regulatory bodies — only when required by law.

5. Data Retention

We retain your booking data for a minimum of 12 months after the event date for accounting and compliance purposes. After this period, personal data is deleted or anonymised.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at kartikgadekar03@gmail.com.

7. Cookies

Our ticketing portal may use essential cookies to maintain your session during the booking process. We do not use tracking or advertising cookies.

8. Security

All data transmitted through our portal is protected by 256-bit SSL encryption. Payment transactions are handled exclusively by Razorpay's PCI-DSS compliant infrastructure.

9. Contact

For any privacy-related queries, reach us at kartikgadekar03@gmail.com.